Trading Name:
Eden Fire & Security Services Ltd
Contact Details:
Eden Fire & Security Services
East Barn, Fitton End Road
Newton-In-The-Isle, Cambridgeshire
PE13 5EL
Telephone: 0330 4000 409
Email: info@edenfireandsecurity.co.uk
1. Introduction
Eden Fire & Security Services Ltd (“we”, “our” or “us”) is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us or utilise our services.
2. Information We Collect
We may collect and process the following categories of personal data:
- Contact Details: Name, address, email address, telephone number, and other identifiers that enable us to contact you.
- Contractual Data: Information necessary to perform services under our contracts, including service scheduling and routine maintenance records.
- Usage Data: Data collected from your interactions with our website and communications, which may include IP addresses, browser type, and access times.
3. How We Use Your Information
We use your personal data to:
- Provide, operate, and maintain our services.
- Monitor and schedule routine service visits.
- Comply with legal obligations, including maintaining our SSAIB certification.
- Communicate with you regarding updates, promotions, and other service-related information.
- Enhance our services and customer experience.
4. Data Sharing and Disclosure
We will not share your personal data with any third parties except in the following circumstances:
- SSAIB: To achieve and maintain our SSAIB certification, we are required to share certain details (name, address, telephone number, etc.) with the Security Systems and Alarms Inspection Board. Upon completion of an installation, you receive a Certificate of Conformity, and related details are stored by SSAIB. Further details can be found on their website: SSAIB Privacy Policy.
- Police Authority: For systems incorporating police response, the National Police Chiefs Council (NPCC) requires the storage and processing of your details (name, address, telephone number, etc.) to enable a prompt response in the event of an alarm activation.
- Alarm Receiving Centre: In order to provide notifications to emergency services and designated keyholders, personal details are provided to our Alarm Receiving Centre for the purpose of maintaining accurate service records.
5. Data Retention
Your personal data is retained for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, data is retained while you have an active contract with us, and thereafter for a reasonable period to comply with applicable regulations.
6. Your Rights
Under the GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request rectification of any inaccurate or incomplete data.
- Request the erasure of your personal data under certain conditions.
- Object to or restrict the processing of your personal data.
- Request the portability of your personal data.
- Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
If you wish to exercise any of these rights, please contact us using the details provided above.
7. Contact Us
If you have any questions regarding this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:
Eden Fire & Security Services Ltd
East Barn, Fitton End Road
Newton-In-The-Isle, Cambridgeshire
PE13 5EL
Telephone: 0330 4000 409
Email: info@edenfireandsecurity.co.uk
Our service areas include Cambridgeshire, Lincolnshire, Suffolk, and Norfolk. We are available to assist you from Monday to Friday between 8am and 6pm, Saturday from 9am to 3pm, and are closed on Sundays.
This Privacy Policy is subject to change. Please review it periodically to stay informed about how we are protecting your personal information.
